Is my Shop Accessible?

Accessibility Tips and Guidance for Shops and Businesses: Ensuring your shop is accessible to everyone is not only the right thing to do—it’s also a wise business decision. An inclusive environment enables you to welcome more customers, including Shopmobility service users, provide an exceptional shopping experience, and demonstrate your commitment to equality. Beyond customer satisfaction, […]

Accessibility Tips and Guidance for Shops and Businesses:

Ensuring your shop is accessible to everyone is not only the right thing to do—it’s also a wise business decision. An inclusive environment enables you to welcome more customers, including Shopmobility service users, provide an exceptional shopping experience, and demonstrate your commitment to equality. Beyond customer satisfaction, accessibility can help attract customers and distinguish your shop in a competitive marketplace.

Why Accessibility Matters

Customer Inclusivity

Accessibility ensures all customers, including those with disabilities or mobility challenges, can enjoy your shop and feel welcome.

Legal Requirements

The Equality Act 2010 requires businesses to make reasonable adjustments to ensure people with disabilities are not disadvantaged. Meeting these requirements protects you from potential legal issues.

Economic Benefits

By creating an inclusive environment, you can attract a broader customer base, enhance customer loyalty, and build a reputation as a welcoming and thoughtful business. Referred to as the ‘Purple Pound’, the spending power of disabled people and their households is worth an estimated £274 billion a year in the UK.

Accessibility Checklist

Use this checklist to evaluate your shop’s accessibility:

Entrance Accessibility

  • Does your shop have a step-free entrance or a ramp?
  • Are doorways wide enough to accommodate wheelchairs and mobility scooters (minimum 800mm)?
  • Are doors automatic or easy to open for individuals with limited mobility?

Interior Layout

  • Are aisles spacious free of obstructions, allowing mobility aids to pass easily?
  • Are products displayed at a height that is accessible to all customers?
  • Are there any trip hazards, such as loose mats or trailing wires?

Signage and Navigation

  • Are signs clear, easy to read, and positioned at an accessible height?
  • Do you use contrasting colours or braille/tactile signs where required?
  • Are pathways clearly marked to help customers navigate your shop?

Facilities for Customers

  • Is there an accessible toilet on the premises?
  • Are there seating areas available for customers who may need to rest?
  • Are your staff trained to assist customers with disabilities in a considerate and effective manner?

Parking and External Access

  • Is accessible parking available near your shop?
  • Are pavements and pathways leading to your entrance well-maintained and smooth?

Technology and Assistance

  • Do you provide assistive technologies such as hearing loops?
  • Is there an accessible, online shopping option for customers unable to visit in person?
  • Are various payment options, including cards as well as cash, available for ease of use?

Common Accessibility Mistakes

Even well-meaning businesses can overlook crucial aspects of accessibility. Here are some common mistakes to avoid:

  • Narrow aisles or cluttered walkways that block access for wheelchairs or mobility scooters.
  • Lack of step-free access or ramps.
  • Staff not trained in assisting customers with specific accessibility needs.

Tips to Improve Accessibility

Improving accessibility doesn’t have to be complex or costly. Here are a few simple tips:

  • Partner with local organisations such as your local Shopmobility UK member www.shopmobilityuk.org/ for guidance and support.
  • Invest in small upgrades like portable ramps, clearer signage, or wider aisles.
  • Seek feedback from disabled customers about their shopping experience and what improvements could be made. 
  • Regularly review and update your shop’s accessibility features to keep up with changing needs.

Resources for Shop Owners

If you’re unsure where to begin, these resources can help:

By following this checklist and making thoughtful changes, you’ll create a welcoming environment for all customers, avoid the risks of legal challenges, foster goodwill in your community, and maximise custom.